Welcome to the FAQ section of the Official Watch Shop. We endevour to list the frequently asked questions on this page. If you do not find the answer to your question, please use the form at the end of this page to submit, and we will come back to you with the answer.
Are your brands genuine?
Always buy original brand products and stay away from imitations or what are better known as fakes! This way you know you have a warranty in your possession that you can utilize if and when needed. You are a REAL person and as such deserve nothing more than REAL BRANDS! This is what you receive when you make your purchase through our website.
Every item we sell comes with an authenticity certificate.
What is the best way to preserve my jewelry?
Jewelry is worn by millions of people every day, but few recognize how they can preserve their treasures by using some simple advanced planning and thought. Here are some basic guidelines to consider when wearing jewelry:
Guideline 1: Remove Jewelry During Tasks: When performing manual tasks, remove your jewelry to prevent physical damage or exposure to chemicals or cleaning fluids. Some tasks that should be avoided when wearing jewelry include kitchen work, gardening, cleaning the house and other common tasks.
Guideline 2: Put Jewelry On After Applying Makeup: Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.
Guideline 3: Don’t Wear Jewelry in Swimming Pools and Spas: Chlorinated water can react with the metals found in jewelry causing color changes and even structural damage. As a result it’s a good idea to remove jewelry before entering the pool or spa.
Guideline 4: Contact Sports and Jewelry Don’t Mix: Hard blows during sports can damage jewelry not to mention the people involved. All jewelry should be removed before play begins.
What is the best way to clean my jewelry?
For those that wear jewelry regularly, keeping their jewelry clean and looking good requires regular effort. Here are some general guidelines that may help:
Guideline 1: Remove Your Jewelry Before Bathing: Remove all jewelry before showering or cleaning. Soap can cause a film to form, making it appear dull and dingy. By preventing the formation of this film you immediately reduce the occasions of servicing.
Guideline 2: Use Jewelry Polishing Cloths for Best Results: Polish silver or gold with a jewelry polishing cloth for best results. You can use a svelte or an old diaper, but the professional cloths are the best. Use of tissue or paper towels can cause scratches because of fibers in these products.
Guideline 3: Clean Your Jewelry With Care: Cleaning your own jewelry regularly can keep it looking good, but be careful. You can either purchase commercial cleaners from a jeweler or make a cleaning a solution yourself. Rubbing alcohol can work wonders, but bleach can literally destroy jewelry so avoid it at all costs.
Guideline 4: Use Warm Water to Clean Jewelry: Using warm water is the best bet when cleaning your own jewelry. How water can cause reaction with the cleaning fluids resulting in discoloration and Sterling Silver is especially susceptible to this problem. Should this occur, this problem can be remedied by buffing and the application of a tarnish remover.
Guideline 5: Avoid Cleaning Damaged Jewelry: Never clean any jewelry that is damaged, cracked or broken, since the additional handling is likely to exacerbate or worsen the problem. If you find that a piece of jewelry is damaged, it should be set aside for repair as soon as possible.
Guideline 6: Inspect Your Jewelry Regularly: Just like anything else, an ounce of prevention is worth a pound of cure. When having your jewelry professionally cleaned, it’s a good idea to have each item checked and inspected for any possible problems. Addressing signs of damage, or loose gemstones will prevent any further damage or loss and keep all of your pieces in excellent shape for years.