FREE EXCHANGE FREE RETURNS
If you do not like the item then it’s not an issue. Simply send it back to us as you received it to get a full exchange or refund.
We are pretty good in keeping our promise, with over 98% of refunds completed within the same working day received. We apply best efforts to disclose as much information possible on each product, concurrently providing visuals of the product as close as possible to the original item.
We don’t question why you changed your mind, as long as the item(s) must be in unworn and in the same condition in which you received them. To be eligible in receiving an exchange or refund, the item(s) must be returned with all the original packaging, box(s), instruction(s), guarantee(s) and all extra(s), including the receipt(s)/proof of purchase(s). Best part is you have 30 days to change your mind, no questions asked!
Once we receive your item(s), our support crew will confirm all is in order and original condition so you can receive your exchange or refund. Most exchanges or refunds are processed the same working day received, but please permit us up to 14 working days for your money to show up in your account, in the case you chose for a refund instead of an exchange. This request is in extreme circumstances governed by factors from third parties such as bank processing departments and unforeseen elements.
To be reimbursed for the postage costs, you must use the following courier service otherwise you will not be reimbursed for the costs of the return. Please note that free returns with reimbursement of postage costs apply to the territorial grounds of Poland only.
Our Address: Official Watch Shop s.r.o. Sídlo: Praha 9, Hloubětín, U Elektry 2b, PSČ 198 00
If you chose to exchange your product, you will receive a credit note via email.
Upgraded shipping/courier fees are at your cost and non-refundable.
Please use the returns form that you received with your order and complete the required fields.